Privacy Policy for ppvlpp

This Privacy Policy ("Policy") describes how ppvlpp ("we", "us", or "our") collects, processes, stores, and protects the personal information of users ("you" or "your") who access the ppvlpp website and associated services (collectively, the "Platform"). This Policy forms part of the overall agreement between you and ppvlpp, alongside the Terms & Conditions and Responsible Gaming guidelines.

ppvlpp is committed to handling personal data responsibly and in accordance with recognised data protection principles. We do not sell, rent, or trade your personal information to any third party for their independent marketing purposes. All data handling described in this Policy is carried out for purposes that are lawful, necessary, and proportionate.

1.1 Registration Data

When you create a ppvlpp account, we collect the information you provide during the registration process. This typically includes your full name, date of birth, email address, username, and the mobile number associated with your preferred payment method (e.g., bKash, Nagad, or Rocket). This information is required to create and maintain your account.

1.2 Identity Verification Data

To comply with our know-your-customer (KYC) obligations and to prevent fraud, money laundering, and underage access, we may ask you to submit identity verification documents. These may include a copy of your National ID (NID), passport, or other government-issued identification. Verification may also include a photograph or selfie for liveness checks. This data is processed exclusively for verification purposes and is stored securely.

1.3 Financial and Transaction Data

We collect records of all deposits, withdrawals, bonus transactions, and wagers made through your ppvlpp account. This includes payment method identifiers (such as your bKash or Nagad account number), transaction reference numbers, amounts, timestamps, and currency denomination. We do not store full card numbers or mobile banking PINs.

1.4 Device and Technical Data

When you access the Platform, our servers automatically collect technical data including your IP address, browser type and version, operating system, device model, screen resolution, referring URL, and session duration. This data is used to maintain Platform security, improve performance, and detect suspicious activity.

1.5 Usage and Behavioural Data

We collect data about how you interact with the Platform, including pages visited, games played, bets placed, time spent on each section, and click patterns. This behavioural data is used to improve the user experience, personalise content, and identify responsible gaming concerns that may need intervention.

1.6 Communications Data

If you contact our customer support team, we retain a record of that correspondence, including the content of messages, the date and time of contact, and the resolution provided. This is used for quality assurance and to assist with future queries you may raise.

ppvlpp processes your personal data only for lawful, specified purposes. The table below summarises the primary purposes for which we use the data we collect:

Purpose	Data Used
Account creation and management	Registration data, device data
Identity verification (KYC)	Verification documents, registration data
Processing deposits and withdrawals	Financial and transaction data
Fraud prevention and security	Device data, transaction data, IP address
Responsible gaming monitoring	Usage data, transaction data
Customer support	Communications data, account data
Platform improvement and personalisation	Usage and behavioural data
Promotional communications (with consent)	Email address, username, preferences

2.1 Legal Basis for Processing

ppvlpp processes your personal data on the following legal grounds: (a) Performance of a contract — processing is necessary to provide the services you have requested; (b) Legal obligation — we are required to verify identity and maintain transaction records; (c) Legitimate interests — we process data to prevent fraud and improve the Platform; (d) Consent — where you have opted in to receive marketing communications, we process your contact details for that purpose only. You may withdraw consent for marketing at any time by contacting our support team.

2.2 Marketing Communications

If you have opted in to receive promotional communications from ppvlpp, we may send you updates about new games, seasonal offers (such as Eid or BPL cricket promotions), bonus opportunities, and platform news. We will never send unsolicited marketing messages. Each communication will include a clear opt-out mechanism. We do not share your contact details with third-party marketers.

ppvlpp does not sell or rent your personal data to any third party. We share data only in the following limited circumstances:

3.1 Payment Processors

To process your deposits and withdrawals, we share relevant transaction data with our payment partners, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These partners receive only the data strictly necessary to complete a transaction and are bound by their own privacy and security obligations.

3.2 Identity Verification Providers

We may use trusted third-party KYC and identity verification service providers to assist in verifying your identity. These providers process your verification documents under strict confidentiality obligations and are not permitted to use your data for any independent purpose.

3.3 Technology and Infrastructure Partners

Our Platform relies on third-party hosting, cloud infrastructure, and analytics providers. These providers may have incidental access to certain technical data (such as server logs or IP addresses) in the course of providing their services. They are contractually prohibited from using such data for any purpose other than supporting the delivery of our Platform.

3.4 Game Providers

To deliver casino games and live dealer experiences, we work with game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data to ensure game integrity and fair-play certification. They do not receive personally identifiable information beyond what is technically required for session management.

3.5 Legal and Regulatory Requirements

ppvlpp may disclose personal data to law enforcement agencies, regulatory bodies, or other authorised third parties when required to do so by applicable law, court order, or legal process. We will only disclose the minimum data necessary to satisfy the legal obligation.

3.6 Business Transfers

In the event of a merger, acquisition, reorganisation, or sale of assets, your personal data may be transferred to the successor entity as part of the business transaction. You will be notified via the email address associated with your account prior to any such transfer taking effect.

ppvlpp retains your personal data for as long as your account remains active and for a reasonable period thereafter, or as long as is necessary to fulfil the purposes described in this Policy. Specifically:

• Account and registration data is retained for the duration of your account and for a minimum of five years following account closure, to satisfy anti-money laundering and record-keeping obligations.
• Transaction records are retained for a minimum of five years from the date of the transaction.
• Identity verification documents are retained for a minimum of five years following the completion of the verification process or account closure, whichever is later.
• Communications data is retained for two years from the date of the most recent interaction, unless a longer retention period is required for dispute resolution.
• Marketing preferences and consent records are retained for as long as you remain opted in, plus one year following opt-out to evidence the withdrawal of consent.

Where data is no longer required for any lawful purpose, ppvlpp will securely delete or anonymise it in a manner that prevents recovery or reconstruction.

ppvlpp uses cookies and similar tracking technologies to operate the Platform effectively and to improve your experience. Cookies are small text files stored on your device by your browser. We use the following categories of cookies:

• Strictly necessary cookies: These are essential for the Platform to function and cannot be disabled. They include session management cookies, authentication tokens, and security cookies.
• Performance and analytics cookies: These help us understand how users interact with the Platform, which pages are most visited, and where errors occur. The data collected is aggregated and anonymised.
• Functional cookies: These remember your preferences (such as language or display settings) and personalise your experience across sessions.
• Marketing cookies: If you have consented, these cookies track your interactions with promotional content to help us deliver more relevant offers.

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of the Platform. We do not use cookies to collect sensitive personal information such as passwords or payment details.

ppvlpp implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive data, including identity documents and financial records.
• Role-based access controls that restrict employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of Platform infrastructure.
• Two-factor authentication (2FA) options for account login.
• Intrusion detection systems and real-time monitoring for suspicious activity.

While we take every reasonable precaution, no method of data transmission or storage is completely secure. In the unlikely event of a data breach that poses a risk to your rights, ppvlpp will notify affected users in a timely and transparent manner and will take immediate remedial action.

As a user of ppvlpp, you have the following rights in relation to your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected or updated.
• Right to erasure: In certain circumstances, you may request that we delete your personal data. Note that this right may be limited where we are required to retain data for legal or regulatory purposes.
• Right to restrict processing: You may ask us to limit the processing of your personal data in specific circumstances, for example while a correction request is being resolved.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• Right to object: You may object to the processing of your personal data for marketing purposes at any time. You may also object to processing based on our legitimate interests, subject to certain conditions.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of the above rights, please contact our support team at [email protected] (plain text only — not a clickable link). We will respond to all verified requests within a reasonable timeframe. We may ask you to verify your identity before processing a data rights request.

ppvlpp is strictly intended for use by adults aged 21 years or older. We do not knowingly collect or process personal data from persons under the age of 21. If we become aware that an account has been registered by a minor, we will immediately suspend the account, void any associated transactions, and delete the personal data collected in connection with that account. If you believe a minor has registered an account on our Platform, please contact us immediately at [email protected].

ppvlpp reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or via an in-platform notification. Your continued use of the Platform following the publication of any amendment constitutes your acknowledgement of the revised Policy. We encourage you to review this page periodically to stay informed about how we protect your data.